The Changing Economy & Telecom

Written By: Rick Herrera

As if the SARS-CoV-2 virus alone was not enough of a concern for the world, we now must face a slowing global economy.

The Congressional Research Service estimates that this virus has trimmed economic growth 6% with hopes of a partial recovery in 2021.  The level of unemployment as a result of shutdowns and furloughs had become more unprecedented than the virus itself. This challenge has resulted in the increase of poverty, domestic abuse, small business failures, and social unrest. Furthermore, global trade could fall by 32% dependent upon the “depth and extent of the global economic downturn”.

With the uncertainty of the global economic climate and the uncertainty that the SARS-CoV-2 has brought to employers, the circumstances must be thoroughly evaluated regularly, and rapid decisions and changes have had to be made.

Economic Relief

As we reached pandemic status, the government stepped in to provide a stimulus package that would provide temporary relief for millions. The relief was widely accepted by employees and small business owners alike. It did not take long for the questions to arise “who would really survive this pandemic?”, “will small business competition fail?”, and “how long can this assistance last?”.

While these were and are still valid questions, the answers remain uncertain. Mass layoffs across large companies continue to make headlines while daily, small businesses are forced to close shop. The Payroll Protection was designed to last 2-2.5 months which means most would have run out of money by mid-July.

Due to the length of time in which many employees and employers have found themselves in financial hardship as a direct result of the pandemic, Congress discussed extending the previously passed Cares Act and/or passing a new stimulus package. Last week, President Trump took matter into his own hands by issuing an executive order that would allow the enhanced unemployment benefits of up to $400 (down from $600 in efforts to motivate workers to look for new jobs). Experts say that this executive order’s benefits would run out within five weeks.

Amid this economic backdrop, there are companies that are performing very well. Companies like Google and Facebook are seeing record breaking quarters. Even startups who braced themselves for the impact of COVID, have experienced tremendous success and growth. Hypercore Networks has seen a steady 3-5% increase in monthly revenue since the start of the pandemic. How is this possible?

Marketing to Customers

The pandemic has changed how the world does life including but not limited to changes in consumer needs and spending. How companies reach their customers have also changed. In Corporate America among a highly technical and regulated industry such as telecom, it is no longer common nor feasible to travel just to shake a potential client’s or an existing client’s hand. Video conference calls, in some cases, have lost their appeal after their initial fad at the beginning of the pandemic. Customers want to be able to get what they need, when they need it, and in a way that they feel comfortable with.

Having a digital presence has never been more important. In pervious articles, we have discussed the increase in internet traffic since the start of the pandemic and it has not slowed. Hypercore Networks has changed the way we reach customers. While we still participate in many video conferences, calls, and webinars, we invested heavily into marketing to our channel agents regarding specific products. In doing so, we discovered a large need that prompted us to launch a new solution that will be unveiled later this month.

Internal Changes & Accommodations

With the health and safety challenges that this pandemic has brought about, companies have had to adjust rather quickly. For some, this looked like hiring. With unemployment so heavily in the news, it is hard to believe that companies are hiring but it is true. New positions and roles have, in some cases, been created solely to ensure compliance with the local, state, and federal mandates surrounding the pandemic.

Hypercore Networks has not created a position for this sole purpose, though we have hired throughout this pandemic. To provide the utmost safety to our teams, our executive team has taken much of the face to face meetings responsibilities though those have been very limited as well. Upon return the executive is quarantined at home and monitored daily. Most sales reps are not encouraged to travel.

Aside from the health aspect and all that goes into that domain, our business is within a highly government regulated industry. We have delegated the responsibilities of researching and implementing changing laws, mandates, and/or programs to a team which is made up of executive leadership to ensure compliance. What changes has your company had to make?

It is no secret that the world we live and work in is much different now than it was at the start of the year. Amid the backdrop of a slowing global economy and the uncertainty that this and the virus itself bring about, many companies and business owners are finding new ways to reach their customers and thrive. To do this, analysis of the situation, quarterly plans to succeed, execution, and resources to pull from whether it is financial, relational, or technical is required. Only with a solid infrastructure can a plan succeed and/or pivot as needed.

Hypercore Networks has not only taken the global economic climate as well as the developing COVID pandemic into consideration, but we have also executed plans to push forward to continue serving our clients. We have secured our teams, our partners, and our clients through sound infrastructure and open communication. We are here to help ensure that you and your team have the infrastructure and tools in place to adjust as needed during and even after the pandemic. Contact our sales team today at sales@hypercorenetworks.com to thrive in this pandemic.

Building a Thriving Remote Workforce

Written By: Josh Dickinson

A few months ago, working from home was very new and concerning to many companies and employees alike. The surge of internet users stretched providers to levels they may not have been prepared for, which created a frustrating but educational experience for all.

While many of us may have accepted and maybe even embraced this “new normal”, working from home is still proving to be the telecommunications industry’s biggest opportunity and challenge.

A recent article in the New York Times, uncovered that not only has the recent pandemic changed the way we connect, but it has changed the way we work. Data collected by OpenVault, a company who specializes in the collection and analysis of household internet usage, found that “average downstream usage per customer in urban areas rose 98.3% while upstream per customer climbed 68.6%” as multiple devices are now being connected to home internet.

Industry Pain Points

Just as a man or woman has waking hours and sleeping hours, networks have an uptime and a downtime. Networks are traditionally built around uptimes to ensure proper bandwidth to support the network and data usage. In this unprecedented situation, these uptimes are not as predictable and therefore more difficult to support, but clearly not impossible.

Getting Back to the Office

The most obvious and ideal solution is for businesses and offices to reopen and for employees to go back to work as usual – AKA resuming normal uptime. At Hypercore Networks, we understand that this pandemic may have poked holes in even the best IT office set ups. Upgrades to these existing networks are more easily overcome and more cost effective than deconstructing to build a new remote infrastructure. See how we have helped other companies of various sizes upgrade their networks by reviewing our case studies.

When Getting Back to the Office is Not an Option

While getting back to the office may seem idea, we understand that it is not an option for everyone. We also understand that a remote workforce may also be a beneficial tradeoff for some companies, especially financially. Depending on the company, this could be a financial tradeoff worth investigating deeper, for where you reap savings of no physical overhead, you obtain the expense of IT overhead. We have had remote employees since our founding days, so we understand that this remote work can and does produce a return on investment when executed properly.

Solutions for Remote Workers

For those who continue to work remotely, it is vital to ensure they are set up with proper and secure access to everything they need to do their job and maintain speed. We offer a managed cloud-based SD-WAN product through the industry’s best providers as well as satellite options for even the most remote of remote employees. These products allow you to skip the unsecure reliance on your employees’ home internet and provide a long-term solution that is more redundant and secure to your organization. These products act like an express lane on the network highway during your uptime.

While our world may be facing unprecedented times, our team is up for the challenge as we are committed to helping customers increase their productivity so they can get back to doing what they do best. To learn more about how Hypercore Networks can help improve your network and/or provide a secure network for your remote employees, contact our sales team at sales@hypercorenetworks.com.

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Garland, TX 75040
Support: support@hypercorenetworks.com
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