Hypercore has been paying close attention to the onset and spread of the coronavirus (COVID-19) to be informed and able to provide any relevant information that will affect the workplace or our services.
We take the responsibility of ensuring the health and safety of our employees, customers, and our community very seriously.
Our network planning and operations teams are experienced with adapting to changing conditions, and we have enacted our disaster response plans to address potential disruption in our services.
The following policies have been enacted; every employee in Support, Provisioning, Accounting, and VoIP departments are fully remote and working from home. Shipping and Receiving department for devices is at minimum staff. Those that are still in the workplace have the added protection of our leasing management instituting a more rigorous cleaning regime for their tenants.
For shipping, inbound and outbound deliveries and boxes will be sanitized. Hypercore Networks has put in place a strict travel policy for all our employees and limited all non-essential travel for business We rely heavily on our technology partners, who have enacted their own response plans. We are in constant communication with them to measure availability, restrictions of movement or travel for their technicians, and service availability.
If you have any questions or concerns regarding a technician visit, or if your office is closed, please contact your project manager or support so we can reschedule.
We will continue to closely monitor this situation as it develops. Our focus is and will remain on doing all we can to best protect our team and our customers we serve.